Empowering You with Consumer Knowledge
The independent resource for citizen education. Understand your rights under the Consumer Protection Act and navigate grievance redressal safely.
Navigating Marketplace Challenges
E-Commerce Issues
Faced a return denial or received a defective product from an online marketplace? Know your return rights.
Learn more →Service Deficiency
Poor quality of service in banking, healthcare, or telecommunications? You have a right to redressal.
See your rights →Unfair Trade Practices
Spot misleading advertisements, hidden charges, and MRP violations before they impact you.
Spot the signs →The 6 Statutory Consumer Rights
Every consumer in India is legally entitled to six basic rights designed to ensure a fair, transparent, and safe marketplace.
Detailed Rights Guide
Platform Awareness
This portal is for educational purposes only. We do not provide legal advice, nor do we file complaints on behalf of citizens.
For official complaint filing, please use the links in our Resolution Guide.
How to Resolve a Complaint?
Resolving a consumer issue follows a structured legal path. Don't panic; follow the steps.
Collect Proof
Gather invoices, photos, and emails.
Send Notice
Write formally to the seller/provider.
File Officially
Use the National Consumer Helpline.
View Step-by-Step Filing Guide