Your 6 Statutory Rights
In India, the Consumer Protection Act guarantees six basic rights. Click on each card below to understand what it means for you and how to exercise it in daily life.
01. Right to Safety
Simple Meaning
You have the right to be protected against products or services that could harm your life, health, or property.
Real-Life Example
An electrical appliance should not have faulty wiring that causes shocks; food products should not contain harmful unregistered chemicals.
How to Exercise It
Look for certification marks (like ISI or AGMARK) and read safety instructions before using a product. If a product is unsafe, stop using it and report it immediately.
02. Right to Information
Simple Meaning
You have the right to know the truth about the quality, quantity, price, and ingredients of what you buy.
Real-Life Example
A clothing item should clearly state the fabric type; a food packet must show the expiry date and MRP (Maximum Retail Price).
How to Exercise It
Always read labels carefully. If information is missing or misleading, ask the seller for clarity before paying.
03. Right to Choose
Simple Meaning
You should have access to a variety of products at competitive prices, and no one should force you to buy a specific brand.
Real-Life Example
A shopkeeper cannot force you to buy a specific brand of toothpaste just because they have more stock of it.
How to Exercise It
Use your power to "shop around." If a seller pressures you, you have every right to walk away and buy from a different outlet.
04. Right to be Heard
Simple Meaning
You have the right to voice your dissatisfaction, and your complaint must be considered by the appropriate authority.
Real-Life Example
If you report a billing error to a service provider, they are legally required to listen and respond to your concern.
How to Exercise It
Keep records of your communications. Use official feedback channels and customer care numbers to log your issues formally.
05. Right to Redressal
Simple Meaning
If you have been treated for unfairly or sold a faulty product, you have the right to a fair settlement (like a refund, replacement, or repair).
Real-Life Example
If a "1-year warranty" laptop fails in two months, you are entitled to a free repair or replacement.
How to Exercise It
Start by sending a written notice to the seller. If they don't respond, the next step is the official government grievance portal.
06. Right to Consumer Education
Simple Meaning
You have the right to acquire the knowledge and skills needed to be an informed consumer throughout your life.
Real-Life Example
Using this website to learn about your rights is a direct exercise of this legal right.
How to Exercise It
Stay updated on new consumer laws, attend awareness workshops, and share what you learn with your family and friends.
Ready to take action?
If you believe one of your rights has been violated, don't let it slide. Learning how to document and file is the next step.
How to File a Complaint