Consumer Protection Act (CPA) 2019

The CPA 2019 is the backbone of consumer defense in India. It replaced the older 1986 Act to address modern challenges like e-commerce, direct selling, and digital fraud.

The 3-Tier Redressal System

Based on the value of your claim, you approach different levels of the Consumer Commission. This hierarchy ensures that cases are handled efficiently.

03. National Commission (NCDRC)

Claims above ₹2 Crores

The highest level, located in New Delhi. Handles high-value corporate cases and national-level appeals.

02. State Commission

Claims ₹50 Lakhs to ₹2 Crores

Handles larger claims and works as an appellate body against District Commission orders.

01. District Commission

Claims up to ₹50 Lakhs

Located in almost every district. This is the first level of legal recourse for most everyday consumers.

Am I a "Consumer"?

The law only protects you if you fall under its specific definition of a consumer. Check your eligibility below:

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You ARE a consumer if: You buy goods or hire services for personal use, whether online, offline, or through teleshopping.

You ARE NOT a consumer if: You buy goods for resale or for commercial purposes (business-to-business transactions).

You ARE NOT a consumer if: You obtained the goods/services for free (though medical services have specific case-law exceptions).

Key Time Limit: 2 Years

You must file your complaint within 2 years from the date of the incident. Don't let your rights expire due to delay.

Start the Filing Process